News Summary
Augusta is facing significant service outages, affecting thousands of Xfinity customers. Issues have been reported by residents in Augusta, Martinez, and Grovetown, disrupting online work, streaming, and social media access. Xfinity’s outage map shows at least 2,000 residents are impacted due to network damage. While customers are encouraged to report their issues, several disruptions also affect areas like the Lowcountry, where service should be restored soon. Nationwide, nearly 40,000 customers have reported outages, with most issues linked to internet service.
Augusta is currently experiencing widespread service outages affecting thousands of Xfinity customers. On Thursday, multiple residents in Augusta, Martinez, and Grovetown reported issues that have made it difficult for them to work online, stream movies, or access social media platforms like TikTok.
Xfinity’s outage map confirmed that there are multiple clusters of outages, impacting at least 2,000 residents in each affected area. The precise total number of impacted customers remains unclear, but these clusters are attributed to some form of network damage that is currently under investigation by Xfinity.
Customers affected by these outages are encouraged to report issues via the outage map provided by Xfinity. They can also check their service status using the Xfinity app or by texting “OUT” to 266278 for updates. Xfinity has advised that customers impacted by the outages may qualify for account credits, which will be applied automatically.
More detailed information on service outages can be accessed at xfinity.com/support/articles/check-service-outage. In addition to the issues in Augusta, Xfinity is also working on resolving outages in the Lowcountry region, caused by a fiber cut that happened during storm restoration efforts on Tuesday. This fiber cut affected a line running from Augusta to Charleston and was triggered by a non-Comcast crew clearing debris after Hurricane Helene.
As of Wednesday morning, Xfinity stated that most customers in the Lowcountry should be back online. Nonetheless, some continued to encounter service issues throughout the morning, with less than 1% of customers in that region still affected as crews worked diligently to resolve the remaining problems.
Apart from the localized outages in Augusta and the Lowcountry, Nationwide reports indicate nearly 40,000 Xfinity/Comcast customers experiencing outages on Thursday. Major cities impacted include Atlanta, Chicago, Philadelphia, Houston, and Denver, with the outages primarily affecting internet service. A smaller number of cable outages were also reported, with issues primarily related to DNS (Domain Name System) failures.
As of Thursday afternoon, ongoing issues persisted for many customers, although several noted that their service had been restored. Xfinity’s official support account on Twitter has acknowledged these complaints and requested that affected customers send direct messages for further assistance.
As Xfinity continues to address these outages and restore services, customers are urged to remain patient and utilize the available resources for updates. The situation is evolving, and residents are advised to keep an eye on official communications from Xfinity regarding the restoration of services.
In summary, the ongoing service outages across Augusta, Martinez, Grovetown, and other affected areas highlight the challenges Xfinity customers are facing during a significant disruption of service. With investigations underway, customers are proactively encouraged to stay informed through Xfinity’s communication channels while seeking assistance as needed.
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Additional Resources
- Augusta Chronicle: Xfinity Outages in Augusta
- WJBF: Comcast Updates on Internet Restoration in Augusta
- Post and Courier: Thousands Without Internet After Comcast Outage
- Wikipedia: Xfinity
- Encyclopedia Britannica: Internet
Author: STAFF HERE AUGUSTA WRITER
AUGUSTA STAFF WRITER The AUGUSTA STAFF WRITER represents the experienced team at HEREAugusta.com, your go-to source for actionable local news and information in Augusta, Richmond County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Arts in the Heart Festival, Westobou Festival, and Masters Week. Our coverage extends to key organizations like the Augusta Metro Chamber of Commerce and Greater Augusta Arts Council, plus leading businesses in manufacturing and healthcare that power the local economy such as Textron Specialized Vehicles, Cardinal Health, and Nutrien. As part of the broader HERE network, including HEREAtlanta.com and HERESavannah.com, we provide comprehensive, credible insights into Georgia's dynamic landscape.
